IT Systems & Support Engineer

IT Support & Systems Engineer - Chelmsford - Circa £50k

Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer.

Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations.

Key Responsibilities

• Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues.
• Be a point of escalation for support desk
• Root cause analysis specialist.
• Manage the timely resolution of open calls and call actions across all companies.
• Take ownership of assigned incidents and manage them through to resolution.
• Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly.
• Proactively research ideas and concepts to source suitable technical solutions or resolve problems. Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration.
• 'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes.
• Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues.

Technical Skills (Don't worry if you don't have all the below!)

• Strong Microsoft Windows Server (2016, 2019 and 2022)
• Active Directory, DNS, DHCP Administration.
• O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc).
• SharePoint migrations and adoption.
• Printix, Mimecast, construction specific software advantageous.
• SQL Server Administration and troubleshooting.
• Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations.
• Advanced virtualisation troubleshooting (HyperV).
• Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production.
• Advanced firewall troubleshooting
• Advanced Intune / MDM, Autopilot.
• Antivirus (Microsoft Defender).
• Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL.
• Microsoft certifications along with ITIL foundation accredited.

Location - Chelmsford

Budget - £45-53k + Discretionary Bonus & Benefits

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