Posted: | 01/05/24 | |
Recruiter: | Ascent Sourcing Ltd | |
Reference: | 2753070396 | |
Type: | Permanent | |
Disciplines: | IT Manager | |
Salary: | £60,000 - £65,000 Annual | |
Location: | Rickmansworth, Hertfordshire | |
Description: | Head of IT Service Delivery Please note this role is full onsite, with no scope for remote or hybrid working.
Our client is in urgent need of a motivated and experienced Head of IT Service Delivery to lead their UK Technical Support Team. Reporting to the CTO, this role is a key leadership position. The person leaving is head of technical support, however, our client would like the new person to be more "Head of Product Ops" which they feel more closely reflects that the successor to the role will not only be supporting issues but helping with new deployments etc. so an emphasis on configuration for customers, IT support tends to just deal internally, whereas this role could be much more outward facing. In reality the successful candidate probably won't get too close to the systems, the role will be much more using our clients web based systems. Ideally, our client needs someone who is very customer care orientated who is technical, rather than a technical person who is customer facing, if that makes sense. The IT bit is that most of the people have done the more traditional IT support route, so desktop support, then network/switches/routers. This role however is probably closer to advanced customer services, someone who maybe was on a support desk for a computer manufacture for example or similar, answering technical questions about both software and physical products. But has now moved into a lead function. The role is critical to the seamless and successful delivery of projects, and develop and lead product support and operations capability. You will therefore ensure our clients software and hardware products are fully supported and configured when with customers. This would include working directly with customers to get the optimal system configurations along with ongoing support and updates to those systems. The role is hand-on mainly, but with manager responsibility for a small team. What you will be doing:
What we're looking for:
Job Types: Full-time, Permanent Pay: £55,000.00-£67,000.00 per year | |