IT Service Coordinator

Castlefield Recruitment are currently recruiting a IT Service Co-ordinator to join an expanding organisation in Liverpool. The role is a permanent, on-site position.

The Role:

• Be responsible for the IT resources and management of staff with the opportunity to move around to different sites to broaden skillsets and to fulfil the demands of the IT Services team
• Provide general 1st/2nd/3rd line support to users on-site
• Maintain the software catalogue and current licences and deploy both hardware and software
• Maintain IT equipment to ensure its efficient operation and performance levels
• Ensure SLAs are adhered to
• Promote a positive image of the IT Services team with strong customer services skills

The Person:

• Experienced in installing and configuring Microsoft applications and services
• Experience in hardware troubleshooting
• Technical knowledge of network related protocols and infrastructure
• Experienced with both hands-on technical support and co-ordinating teams