Job Title: IT Helpdesk Field Technician Salary: £32,000 - £34000Hours of Work: 40 hours per week with flexibility as needed.Position Overview:We are seeking a dedicated individual to fill the role of Helpdesk/Technical Support Specialist. This position requires flexibility, excellent communication skills, and a proactive approach to problem-solving. Based in Birmingham, the successful candidate will also be required to travel to other UK sites including Wolverhampton, Liverpool, Bridgend, and Dagenham as necessary.Key Responsibilities:
Provide helpdesk and technical support for UK branches, ensuring timely resolution of IT issues.
Work flexible shifts (AM/PM) and be available after hours for critical issues, including night duty on a rotating basis.
Prioritise daily activities and respond to potential IT emergencies, directing issues to the appropriate channels.
Perform recurring tasks such as new user creation and workstation/laptop deployment.
Communicate effectively with internal stakeholders and external parties, including business partners, suppliers, and customers.
Demonstrate proactiveness in learning new technologies and adapting to changes in IT infrastructure.
Collaborate effectively within the team, providing feedback and contributing to continuous improvement initiatives.
Adhere to company protocols and procedures, maintaining meticulous records of tasks performed.
Candidate Requirements:
Proficient knowledge of Windows operating systems (Windows XP - Windows 11) and Microsoft Office suite.
Basic Linux knowledge (console-based).
Experience in diagnostics, maintenance, and minor repairs of company equipment.
Familiarity with common system services, networking technologies, and visualisation technologies.
Basic SQL knowledge (preferably for MS SQL Environment).
Experience with remote desktop technologies and Cisco Meraki is a plus.
Ability to travel to different locations within the UK, with potential travel to other jurisdictions if required.
Excellent organisational skills and attention to detail.
Ability to undergo training remotely and potentially in-person.
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This is a broad role and no one day will be the same, if you think you have the relevant skills and experience click the apply button now!
