Posted: | 01/05/24 | |
Recruiter: | GivEnergy | |
Reference: | 2753093835 | |
Type: | Permanent | |
Disciplines: | Support | |
Salary: | £27,000 - £32,000 Annual | |
Location: | Stoke-on-trent, Staffordshire | |
Description: | Senior Technical Support Specialist (Renewable Energy Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota basis) Salary: £27k - £32k pa DOE and qualification level (plus performance bonus scheme) Are you tech-obsessed with a passion for sustainability and making a positive impact on the environment? Do you enjoy the satisfaction of a first-time fix? Then join us in empowering energy freedom for all! We're looking for a Senior Technical Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters and battery systems which allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money. Through remote support, you'll be providing resolutions from incoming support requests via phone calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities:
What We're Looking For:
Why Work With Us? There couldn't be a better time to join the thriving energy battery storage industry as it charges from strength to strength. In return for your hard work, this is what we bring to the table:
Terms apply At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture. We welcome applications from candidates of all backgrounds, including minorities, women, individuals with disabilities, LGBTQ+ individuals, and veterans. We are dedicated to creating equal opportunities for all, and we encourage candidates from underrepresented groups to apply. Join us in shaping a workplace where diversity is celebrated, and everyone can thrive. Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift. | |