2nd Line Support Engineer

Profectus are working with a well-established growing MSP in the Brighton area who are looking for a 2nd line support engineer for their expanding team. With a focus on exceptional customer service and technical expertise, you'll support clients both remotely and on-site so having a drivers license is essential. Proficiency in Microsoft environments, networking, and troubleshooting is essential. This role offers competitive compensation and opportunities for professional development .

Apply now for this exciting opportunity!

Key Responsibilities:

• Deliver excellent customer service and consulting expertise.
• Recording technical issues and maintaining records accurately.
• Providing end-to-end technical support, both remotely and on-site.
• Conducting onsite surveys and audits for various solutions.
• Adhering to company procedures and ISO standards

Qualifications and Skills:

• Proficiency in Microsoft Windows desktop & Mac operating systems
• Expertise in Microsoft Windows Server, Microsoft 365, and Azure administration
• Knowledge of virtualization technologies, networking principles, and firewall products
• Experience with backup & disaster recovery solutions
• Strong troubleshooting and communication skills
• Flexibility, adaptability, excellent task and time management
• MSP experience and relevant IT qualifications preferred

Benefits

• 25 days holiday per year + bank holidays (increasing by 1 per year of service)
• Access to on-demand IT courses
• Employee assistance programme for you and your family

Apply now to join this dynamic team .