Technical Support Agent

Technical Support Agent

Salary: £24,000 per annum

Monday - Friday, day shift office hours (37.5 hours per week). No weekends

Holiday: 31 days (including 8 Bank Holidays)

Kettering. Office based.

Permanent

Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global product and a world class reputation within their industry. You'll work in our client's small Service Desk team - their I.T Support staff. This role is a Customer Service role within an I.T - First Line Support capacity. You'll be supporting your field based colleagues with their handheld device, supporting them with any software issues. You'll troubleshoot and provide resolution support. If you're looking for a Customer Service role with an I.T twist, please apply today!

Summary of what you'll be doing everyday:

• Support field based colleagues in all IT related incidents / service requests via telephone, email, remote desktop.
• Where possible provide first call resolution for all IT related incidents / service requests.
• Log all incidents / service requests within company's ticketing system.
• Own incidents / service requests or escalate to 2nd / 3rd line support where necessary.
• Work to SLA thresholds for all incidents / service requests.
• Perform tasks relating to field based colleagues users including, but not limited to: tracking and auditing of equipment, Security access, User account maintenance, Hardware/software configuration and support or troubleshooting.
• Undertaking any other duties that may be required to ensure the smooth running of the business/function.

Key components of the role:

• This is a busy telephone based role (expect to be on the telephone for circa 70% of the day)
• This is not Customer Service in a sense of speaking with their customers. However, you will answer calls from field based colleagues
• Full competence of using basic I.T systems is essential
• The ideal person will have an interest and knowledge in technology, such as mobile/ tablet devices

To be considered for this role you will need to have had previous (and recent) office based - customer service experience.

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven't received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don't be despondent and feel free to apply to future job adverts.