TRANSLATION AND DESIGN PROJECT MANAGERSALARY £38,000 - £42,000FULLY REMOTEAbout the roleThe Project Manager provides project management and task coordination for assigned Creative and Language Services jobs from proposal generation through project close to optimize profit and meet quality, marketing, financial and corporate objectives. Main responsibilities:Client Management
Works in support of the Creative and Language Services Manager and Business Development assisting in setting and managing client expectations on assigned projects
Interacts with the Creative and Language Services Manager, other Project Managers, Business Development, vendors and customers directly as appropriate, to share ideas
Develops lasting relationships with client personnel that foster client ties
Communicates effectively with clients to identify needs and escalate potential business solutions
Continually seeks opportunities to increase customer satisfaction and deepen client relationships
Builds a knowledge base of each client's business, organization and objectives
Some travel may be required
Project Management
Work under supervision to understand client needs/goals and evaluate the scope of writing, design and translation related projects
Completes template risk assessments of potential projects
Develops and delivers proposals and budgetary estimates for management signoff, when applicable, in support of identified client writing, design and translation related projects
Work under supervision to develop project plans that meet project objectives, stay within budget and timeline parameters, meet client expectations and comply with established department workflow and quality standards
Effectively applies methodology and enforces project standards
Minimizes exposure to risk on projects
Manages day-to-day operational aspects of assigned projects, scheduling and coordinating tasks, assuring task completion, etc.
Possibly with assistance, problem-solve through unexpected challenges
Maintaining healthy and positive relationships with individual contractors, agency resources, and internal personnel, at times needing assistance or intervention by supervisor
Responding to project/task inquiries from colleagues, leadership, clients and contractors
Utilizes project management, content management, translation memory, file conversion, file library and electronic proofing software appropriately, according to training
Ensures all project data and documents are complete, current and stored appropriately
Follows established SOPs and Work Instructions for the delivery of writing, design and translation services and assists Creative and Language Services Manager with routine maintenance of processes, procedures and related documentation for the department
Communication
Facilitate internal and client needs effectively
Resolve and/or escalates issues in a timely fashion
Understand how to communicate difficult/sensitive information tactfully
Effectively communicate relevant project information to superiors
Keep project team informed by providing regular status update reports
Candidate requirements
Minimum 1 year working in a detail and project-oriented business office environment
Bachelor's Degree or equivalent
Fluent in English and one other language (useful)
Good IT skills (Microsoft Office)
Translating / interpretation experience (useful)
Previous project management experience
Advanced education in graphic design, translation, project management, art or linguistics and/or Project Management Professional certification (useful)
Multitasking
Good reasoning ability
Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedbacks. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.