Posted: | 03/05/24 | |
Recruiter: | Michael Page Property & Construction | |
Reference: | 2755115716 | |
Type: | Permanent | |
Disciplines: | Helpdesk | |
Salary: | £22,000 Annual | |
Location: | Manchester | |
Description: | To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours. | |