Junior 1st Line Engineer

Junior 1st Line IT Engineer

Ashford, Kent

IIT Managed Services

£20-22,500

The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Ashford.

You will be primarily based on-site at one of their customers within the Education sector in Ashford, working alongside a Senior Engineerwho will guide you and train you.

This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more.

Key Requirements: -

• Be the first point of contact for customers who need to raise a technical issue
• Answering queries and resolving issues over the phone, email, and deskside support
• Logging and resolving tickets as swiftly and efficiently as possible
• If you are unable to resolve a technical issue, pass through to senior members of the team
• Manage multiple tickets at one time
• UK driving license + car as some travel to various sites will be required

This role will pay a starting salary of £20-22,500 + a company benefits package.

If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.