Recruiting now
| Posted: | 04/04/24 | |
| Recruiter: | Asset Resourcing Limited | |
| Reference: | 2743745344 | |
| Type: | Permanent | |
| Disciplines: | Helpdesk | |
| Salary: | £30,000 Annual | |
| Location: | Borehamwood, Hertfordshire | |
| Description: | 1st Line Technical Support / Helpdesk Engineer / Service Desk Engineer - MSP - Mon-Fri Borehamwood HQ - to-£30,000 basic.Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional, Microsoft-oriented, Technical Support / Helpdesk Engineer / Service Desk Engineer.Operating within a flat management structure, the successful Engineer will work with a varied client base providing the following remote responsibilities and duties:- Deliver excellent service, exceeding the customer expectations wherever possible- Provide First Time Fixes for incidents wherever possible- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient resolution within SLA- Keeping Customers informed on at all time on status and progress- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction- Ensure all open tickets are worked on within the time frame provided and updatedPreferred qualifications and Skills:- Formal IT-oriented education or studying an industry recognised qualification ideal - MCP, MCSA, MCDT, MCSE, CCNA, CCNE, ETC.- Excellent oral and written communication skills with the ability to communicate effectively at all levels- Clear and Polite telephone manner- Excellent social skills with the ability to establish and maintain good/ productive relationships- A passion for providing exceptional customer service even during period of stress and pressure.A Microsoft configuration bias is preferred. Typical technology exposure in this role will include:- O365 with SharePoint- DDNS, DHCP- MS Exchange server configuration- AV, Web, and Email Scanning solutions- VMWare- Citrix- Linux- Cisco telephone Systems- Hardware troubleshooting of both desktop and server hardware- Application support of Microsoft Office, and common windows applications from vendors such as Adobe, McAfee etc. | |