Account Manager

My client is an award winning, internet service provider in the telecoms industry for more than 25 years.

They are dedicated to delivering innovative connectivity solutions to SMEs across the United Kingdom, utilising our strong commitment to providing cutting-edge technology and exceptional customer service, empowering businesses to succeed in the digital age.

They are seriously passionate about what we do and are determined to offer reliable services and a great customer experience by utilising their in-house engineering excellence to deliver our Wireless Fibre (WiMAX) solution, full fibre business parks deployment, and many more turnkey solutions.

Their continued rapid development through planned investment and sustained growth, has meant we are seeing an ever-increasing demand for our services. Their focus is on customer-centric delivery to enable business and social changes, this ensures our customers are adaptable to new situations and developments.

Responsibilities:

• Client Relationship Management: Build and nurture strong, long-term relationships with telecom operators and clients by understanding their business objectives and providing tailored solutions.
• Account Growth: Identify opportunities for upselling and cross-selling additional number portability services to existing clients, contributing to revenue growth and client satisfaction.
• Issue Resolution: Act as a primary point of contact for clients, addressing any concerns, issues, or inquiries promptly and effectively. Collaborate with technical and support teams to resolve client challenges.
• Market Awareness: Stay informed about industry trends, regulations, and changes related to number portability services, providing clients with relevant updates and insights.
• Reporting: Prepare regular reports on account status, performance, and upcoming opportunities for internal stakeholders and clients