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Help desk Assistant

Posted: 05/04/24
Recruiter:Burton Bolton & Rose Recruitment Services Limited
Reference:2744216200
Type:Permanent
Disciplines: Support
Salary:£27,000 Annual
Location:London
Description:

Help Desk Assistant

London, NW9

£27,000 + Pension + Private Medical Insurance + Parking

If telephone work and organisation are two of your main skills then this role for a HelpDesk Assistant is right for you, no two days will be the same in this job.

Some of your duties will include:

- Working on busy helpdesk and handling incoming calls and email from clients

- Co-ordinating repairs and maintenance support on behalf of clients when needed

- Setting up new jobs to be completed on computer system and preparing job sheets

- Allocating work to be completed to external team of maintenance engineers

- Tracking jobs being completed from instigation point through to completion

- Liaising with clients after job has been completed to ensure they are happy with service

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