Posted: | 08/04/24 | |
Recruiter: | Premier Technical Recruitment Ltd | |
Reference: | 2745074810 | |
Type: | Permanent | |
Disciplines: | Support | |
Salary: | £55,000 - £58,000 Annual | |
Location: | Basingstoke, Hampshire | |
Description: | Technical Support Manager - Engineering Basingstoke / hybrid Please note - this is an ENGINEERING Support role and not an IT support position £58k (neg dep exp) + car / allowance + generous benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Support Manager / Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Director of Customer Service, the successful Technical Support Manager candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency of the Customer Relationship Centre team. Core responsibilities for this extremely varied and challenging Basingstoke based role will include (but not be limited to):
To be considered for this unique Technical Support Manager opportunity within a genuine market leading blue-chip operation, it is envisaged that the successful candidate will be Degree qualified or above in a relevant engineering, microbiology, biotechnology, molecular biology or immunology environment, or able to demonstrate at least 4 years similar experience gained in leading a Technical or Engineering related Customer Response Helpline. You will demonstrate exceptional communication, motivational and organisational skills and a proactive approach to leading your team in order to achieve KPI's. whilst being committed to the highest levels of customer service and satisfaction at all times. Contact the Executive Team at Premier Technical Recruitment on or email your cv in confidence to for further details. | |