IT Support Analyst - 1st / 2nd Line Support - Financial Services

IT Support Analyst 1st/2nd Line sought by leading asset management company based in west London. Inside Ir35 - 5 Days per week onsite

• Providing end user support for all employees within the London office and support for remote users

• Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion;
• Providing IT and AV support to high profile clients and meetings;
• Deployment and administration of hardware, software and mobile technologies (iPhone/iPad);
• Maintaining records for iPhone/Mobile (inventory and billing);
• Undertaking practical and administrative tasks involved in joiners and leavers' processes;
• Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations;
• Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room
• Ad hoc project work when required and provide day to day support; and
• Possible international travel on an ad hoc basis.

Qualifications and skills

• The successful candidate will have a minimum of 3 years' experience providing support in an IT environment.
• Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation.
• Understanding of data protection and information security requirements;
• Excellent interpersonal and communication skills - articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies;
• Ability to prioritise, meet tight deadlines and work under pressure;
• Ability to work collaboratively as part of a team, and be punctual and reliable;
• Excellent problem solving and root cause analysis capabilities;
• Ability to maintain high standards of professional and ethical conduct

Technical skills:Essential

• Microsoft Office
• Outlook 365
• Apple iOS (iPhone, iPad etc.)

Desirable

• Active Directory
• Microsoft Windows
• Basic networking skills, cabling, patching, wireless
• PC Deployment process / SCCM
• ServiceNow

Please apply within for further details or call on Alex ReederHarvey Nash Finance & Banking