IT Service Desk Technician

Do you have experience delivering IT support within a professional services environment? Are you looking to take the next step of your career? Well then this is the role for you!

Role - IT Service Desk Support

Salary - £27,000 - £30,000

Location - Edinburgh

Our client is looking to add to their IT service desk to be the first point of contact within the organisation, providing 1st and 2nd line support across a range of technologies including system software, PCs and laptops, peripheral accessories and applications. The role is based out of either the Edinburgh or Glasgow office.

Your day-to-day:

• Manning the organisations IT service desk and delivering 1st and 2nd class support to members of the organisation.
• Logging, investigating, troubleshooting and resolving calls that come through the service desk.
• Setting up and managing user accounts.
• Supporting the installation and management of remote homeworking installations.
• Creating and maintaining documentation relating to the IT service desk.
• Technology supported includes, but is not limited to, Dell and Microsoft devices, Windows 11, Office 365, multi-factor authentication administration, mobile devices and business specific software.

About you:

• You'll have a minimum of 12 months experience in an IT support of IT service desk role within a professional services environment.
• Good all-round knowledge of IT software and hardware. Knowledge of audio/visual technologies is also desirable.
• Able to communicate with both technical and non-technical stakeholders.
• A proactive approach to troubleshooting hardware and software issues.

Benefits:

• 25 days holiday plus 8 public bank holidays for a total of 33 days annual leave, increasing after 5 years to a total of 38 days annual leave.
• Contributory pension scheme split 3% employee contribution to 5% employer.
• Private medical cover.
• A generous employee value scheme.
• Flexible working.
• Employee assistance programme.
• Enhanced maternity, paternity and adoption pay.

This is a highly sought-after role with a lot of progression opportunities so if you are interested then apply today!