IT Support EngineerPosition: IT Support Engineer (2nd Line)Location: Bradford, West YorkshireSalary: £25,000 - £28,000 + Excellent Benefits A longstanding (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Bradford, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield. Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails:
Project work / infrastructure migrations
Customer onboarding projects
Customer system upgrades
IT Security implementation
Providing remote 2nd Line IT Support
Ticket assessment, management, and resolution
Improving efficiency, processes, documentation, and automation
Providing support as escalation point for 1st line team
Aiding customer retention and satisfaction
Key Skills:
Microsoft 365 (inc. Teams, OneDrive, SharePoint)
Azure
Windows Server 2016 / 2019 / 2022
PowerShell
Windows 10/11
Entra, AD, Group Policy
Exchange and Exchange Online
Backup and DR
Networking and IT Security
Excellent customer service skills (MSP experience desirable)
Benefits:
Vendor certifications fully paid for and study support provided
Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.)
25 Days holiday, increasing with service
Company pool cars
Weekly team socials, lunches, and larger company-wide events
Staff receive the best and latest hardware, and software, for work/personal use
If you believe this is a great match for you, please apply for much more info.
