Maintenance Helpdesk Coordinator

Bookings Coordinator

Wimbledon

£24,000 - £26,000

Mon-Thurs 9am-5.30pm

Fri 9am-5pm

Permanent full time

Benefits

28 days holiday

Company Pension scheme

On-site parking

A great opportuity for a person who has experience in property management or property maintenance industry and is looking to advance their career in the same industry. The candidate will require good knowledge of London postcodes and logistics.

Responsibilties of the Booking Coordinator:

• Opening jobs and loading it on to the system software.
• Speaking to clients and booking in appointments for maintenance issues and project work.
• Organising engineers diaries in logistical manner to provide complete instructions for the job.
• Taking ownership and handling the communication on job from start to finish.Updating clients on jobs in progress, jobs completed, or quotes requested.
• Updating residents on progress and delays on the jobs.
• Developing an understanding of rotating and moving the diary over (logistics of bookings).
• Gaining knowledge of prioritising jobs and adapting and controlling the engineer's directions on the road.

Key skills of the Booking Coordinator:

• Excellent customer service skills, especially when approaching clients.
• Excellent telephone manners and professional call handling skills.
• Strong time management skills and working with tight deadlines.
• Good organisation skills for prioritising jobs and managing workload.
• Computer literate with a good knowledge of Microsoft Outlook including Word and basic Excel.
• Ability to undertake tasks and accept responsibilities in relation to these from beginning to completion.