Service Improvement Project Manager

Service Improvement Project Manager

My client is seeking a Service Improvement Project Manager to join their team. This role is perfect for an experienced project manager who is passionate about customer experience and service performance. As a Service Improvement Project Manager, you will be responsible for developing and delivering a range of projects to support improvements to customer experience and service performance. You will be expected to meet performance metrics and deliver enhanced customer satisfaction and positive customer outcomes in line with the company's strategy and objectives.

Key Responsibilities:

• Develop and deliver a range of service improvement projects, including analyzing existing processes, undertaking research and recommending changes to support achievement of the company's objectives.
• Support the successful delivery of complex projects involving coordination, communication and building relationships with key stakeholders to achieve the required service improvements.
• Analyze and evaluate services to present information and recommendations that support decision making.
• Develop, maintain and complete project plans and documentation to ensure the implementation of robust processes and the effective delivery of projects whilst operating within appropriate financial policies and procedures to support the effective financial delivery of projects.

Skills and Experiences:

• Degree, management qualification or relevant professional qualification.
• Proven experience in project management.
• Proven knowledge of relevant regulations and good practice.
• Previous experience of dealing with stakeholders.
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams.
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving license.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

If you would like this job advertisement in an alternative format, please contact MERJE directly.