1st Line IT Support Technician Telford Salary - £25000 - £29000 Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company. You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on siteResponsibilities:
Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application
Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams
Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log
Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues
Competently building, configuring and testing media and SOC players
Provide knowledge and experience with Windows, Android and iOS programmes
Implement and maintain asset registers for digital hardware
Be comfortable and enthusiastic about learning new software - in particular, content management system which requires daily monitoring and rapid response to issues
Support on site AV engineers with tech support
Implement and update comprehensive tech related documentation such as training documents, good practice guides and maintenance manuals
Ideal Candidate:
Working knowledge of ERP & CRM systems such as Big Change/SAP/Microsoft Dynamics AX/Visual/JD Edwards.
Ability to work as part of a diverse team.
Strong MS Office Suite (Excel, Word, Power Point, MS Project
Excellent verbal and written communication skills
Customer Focus
Continuous Improvement
Customer Service/Innovation Management
Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Digital Solutions Technician, Digital Solutions Technician, IT Support Advisor or IT Helpdesk Advisor. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
