Microsoft Systems Engineer - Intune / Device Management / Application SupportAn excellent opportunity has arisen with a brilliant and innovative Life Science company, we are seeking an experienced Senior Digital Systems Engineer to help support the digital environment.This is a Microsoft environment with a focus on Intune, device management and supporting a range of applications.The labs are based in Oxford so you will need to be within a commutable distance for this hybrid role.Role and Responsibilities:
Install, configure, and maintain Windows devices to support lab equipment, and software applications within the laboratory.
Collaborate with scientists, researchers, and lab staff to understand their specific needs and recommend digital solutions.
Implement best practices to ensure the reliability and consistency of digital systems in the lab.
Act as the point of escalation for technical issues that cannot be resolved by the service desk or junior team members.
Provide mentoring and training to junior members in the Digital Experience team.
Create, maintain, and own comprehensive documentation for lab technologies, procedures, and configurations.
Ensure that documentation is up-to-date, accessible, and accurately reflects the lab environment for reference and troubleshooting purposes.
Ensures that operational procedures and working practices are fit for purpose and current.
Ensures that operational incidents and problems are identified, recorded, monitored and resolved. Provides appropriate status and other reports to specialists, users and managers.
Recommends operational and maintenance acceptance for new and changed systems and services.
Provides oversight of, and technical expertise to, routine and non-routine technology and applications maintenance tasks.
Essential Skills and Experience
Experienced systems engineer supporting a range of technologies / applications
Has supported a lab environment within a life science or healthcare organisation
