IT Technician

IT TechnicianNorthamptonMonday to Friday, 08:30-16:30, onsite£156.11 per day (via an umbrella company)6 weeks initiallyMain Duties • Providing 2nd line technical support to end-users; acts as a liaison between 1st and 2nd line support, responds to Service Desk calls that cannot be resolved by the 1st Line team• Responsible for expensive ICT equipment and configuration, testing and installation software, repair and maintenance of ICT equipment. Asset tagging and recording as required. Check user requirements which may require configuration/customising the hardware/software to individual user requirements incl. transfer of user's data• Responsible for instructing ICT users in the proper and safe use of ICT equipment• Solutions driven, confident and friendly approach when dealing with end users• Responsible for scheduling workload in conjunction with the Lead Technician• Work with the Lead Technician to identify process improvements and initiate change. Ensuring the service offered is to the highest standard and gives great customer serviceIdeal experience• NHSmail• Imprivata• Single Sign On