Helpdesk Engineer

Ref: WL45634A highly successful IT and telecommunications services company based in Central London is looking for a communicative Helpdesk Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This role is suitable for someone who can complete all the tasks in a professional and timely manner to ensure a very high level of customer experience.

TYPE: Permanent, Full TimeSTART: June 2024WORKING DAYS: 35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00LOCATION: Central LondonSALARY: Up to £30,000 depending on experience BENEFIT: All travel expenses reimbursed(Zone1-6)

HELPDESK ENGINEER RESPONSIBILITIES:

• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office• Queuing management with IT support ticket system• Temporary or long-term customer support at their office, if required• Attending the meeting with the customer and develop good relationship with the customer• Hands-on PC support and initial kitting skills• Understand and detailed planning and designing for enterprise IT environment• IT element configuration including day-to-day service delivery• Proof of concept testing and acceptance testing• Vendor negotiation and control• Development and implementation for new features and services• Establish and cease PC/Server Security systems. Project and service delivery schedule management• Careful consideration to ensure profitable systems and implementation• Maintain secure operations and keep the environment tidy• Documented approach for implementation and modification• Periodical status report to line manager• Cover early shifts as a part of team rota Travel over the world for business purposes as and when requiredHELPDESK ENGINEER IDEAL CANDIDATE:

• General administration and implementation skills on server environment• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software• General knowledge and experience in PC Hardware, Server and public clouds• Basic knowledge and experience of public clouds as like AWS and Azure• Basic knowledge about Microsoft Active Directory• The experience of design, installation and administration of AD and any clous is preferred• General knowledge and experience in NW Switch/Router/FW Products additionally are preferred• Any certification related to PCs, server, network, and ITIL an asset• Excellent written and verbal communication skill in English• Excellent written and verbal communication skill in Japanese is preferred• Ability to investigate and source answers to various email and telephony enquiries about technical issues• Proven customer service experience• Strong time management / multi-tasking & organisational skills• Strong work ethic• Accurate, organised and eye for detail; Reliable time keeping and attendance• Cheerful, outgoing and positive disposition• Solid administration background & a keenness to get involved & support all customer service areas in EMEA

All applicants must have the right to work in the UK as the Company is not able to offer visa support.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.