1st / 2nd Line Support Engineer

Attention: Passionate 1st/2nd Line Support Engineer Wanted!

Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment.

Ready to make your mark? Read on and be part of something extraordinary!

Key Responsibilities for the 1st/2nd Line Support Engineer:

• Assist technical support requests within the team
• Meet and exceed SLAs
• Ensure good communication with both customers and staff
• Keep the IT Documentation up to date
• Manage multiple tickets

Skills Required for the 1st/2nd Line Support Engineer:

• Experience working with Microsoft technologies (incl. AD, Windows Server, 365)
• Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi)
• 1st/2nd Line Service Desk Experience
• Exceptional customer service skills and engagement and strong written and spoken communication skills
• Ability to work independently and as part of a team
• Working in a pressurised environment handling multiple tickets and incoming requests

If this is right for you, please apply for additional information or contact Thomas Edevane.