Technician - Bedford / Hybrid

ROLE PROFILE: Technician

ROLE PURPOSE: Technicians are assigned to an Operating Entity. Technicians are responsible for providing technical administration support to broking staff within dedicated Business Units of the Operating Entity. A Technician will be allocated to a team of Technicians who provide specialist support organized around specialist lines of insurance. They will ensure that their responsibilities are completed in accordance with applicable Company/Group policies.

Planning/Reporting:

• Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring that personal and Team objectives are achieved • Meets agreed targets • Manages assigned projects and contribute to other projects as required • Provides relevant management information to Team Leader when required

Technical:

• Assists in the creation of comprehensive client and broking documents • Processes slips, quotes, indications and endorsements • Performs technical duties (including data entry, credit control, chasing subjectivities) • Keeps informed of all regulatory and legal changes which impacts on the job role • Ensures up to date records are maintained at all times on the Company systems • Responds appropriately to urgent issues as they arise

PERSON SPECIFICATION:

Knowledge/Experience • Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint • Able to undertake and demonstrate competence in technical training, as required by the industry regulator • Technical expertise in allocated business lines (this will be developed with experience of the role and is not essential for recruitment purposes) • Preference will be given to applicants who have worked in Insurance or a customer facing environment

Skills/Behaviours

• Attention to detail with ability to produce accurate documentation • Ability to work effectively within a team and answer queries from less experienced members of staff • Prioritisation and organisational skills • Self-motivated • Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders • Willingness to study for professional examinations • Excellent organisational skills • Confident communication both written and verbal

Qualifications

• GCSE's (or equivalent) including English and Maths essential • A level Grade A-C (or equivalent) • Progression towards gaining professional qualifications is desired, but not essential