Recruiting now
| Posted: | 16/04/24 | |
| Recruiter: | Pertemps | |
| Reference: | 2748192242 | |
| Type: | Permanent | |
| Disciplines: | Helpdesk | |
| Salary: | £14 Hourly | |
| Location: | Milton Keynes, Buckinghamshire | |
| Description: | To provide a professional and client-driven phone / video support role to end users working at home. Thehelpdesk support provided to our customers is of a technical nature along with bespoke software issues.Required mix of both technical and customer support skills with a willing to learn and apply resolutionsto home end computer users remotely.Note: The public end users have mixed computer abilities, on their home computers and are working todeadlines.Training provided: Customer support, processes and procedures, phone conversations, team building,bespoke software training.To be successful in this role, you will need to have:Excellent verbal, listening and note taking skills. Able to relate to raised technical issues,questions, and situations - handling inexperienced computer users.Customer focused manner, being patient, methodical and accurate.Good interpersonal skills. Being a team player and sharing idea. Remain cool under pressure.Have a strong understanding of Microsoft, computers/ laptop functionality; internetcommunications, wireless functionality; firewalls and anti-viruses and program conflict problemsolving.Show a methodical and accurate approach to analysing issues: gathering facts, evidence andbeing able to make conclusions.Work without close supervision, be pro-active in meeting supporting requirements anddeadlines.Competent user of Microsoft Office applications: Windows Explorer, Edge, Outlook, Excel, Word,Teams, Quick Assist, Snipping tool.Able to discuss / present technical details Produce clear reports / documentation when required.A willingness to learn new processes, new software.Excellent time management skills. | |