IT Help Desk Support

Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support.

You will be an IT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client systems and enhancing our client's reputation.

• Maintain exemplary customer service standards.
• Take proactive ownership of user problems and log all calls promptly.
• Efficiently coordinate with field engineers and various departments.

• Basic OS knowledge (Windows/Mac), networking, TCP/IP protocols.
• Minimum 1-2 years experience in a similar role.
• Proficiency in Remote Device Management, Office/Microsoft 365, and PC System Build.

• Experience with CCTV, Access Control, and AV systems.

• Life Cover
• Training and Development Opportunities

Ideal Candidate:

We seek a team player with solid communication skills who is self-motivated, capable of meeting deadlines, and adept at troubleshooting issues.