Posted: | 18/04/24 | |
Recruiter: | Prospero Integrated | |
Reference: | 2748998750 | |
Type: | Permanent | |
Disciplines: | Team Leader | |
Salary: | £40,000 - £45,000 Annual | |
Location: | Reading, Berkshire | |
Description: | Job Title: Helpdesk Team LeaderSalary: £40,000 - £45,000 Main Purpose of Role: The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to ensuring timely resolution of customer issues and contributing to the overall service strategy. Location/Branch: Reading/Hybrid - 5 days a week during probation moving to 2 days per week in office Position is Responsible for: Serving as an escalation point for customer issues and managing the service support team of 5 people.Main Duties:
Qualifications:
Relevant Experience:
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