Recruiting now
| Posted: | 18/04/24 | |
| Recruiter: | Venn Group | |
| Reference: | 2748998792 | |
| Type: | Permanent | |
| Disciplines: | Systems Engineer | |
| Salary: | £21 Hourly | |
| Location: | Aylesbury, Buckinghamshire | |
| Description: | EUC Desktop EngineerAylesbury (Mon-Fri onsite)£20.74 per hour (umbrella)Responsible for providing proximity based support for the end user computing estate. A motivated and dynamic individual is required to join a progressive team supporting the organisation.RESPONSIBILITIES • Drive high levels of customer service and satisfaction • Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance • Provide effective Problem management through trend analysis and investigation • Provide remote and hands-on support for all end user computing software and devices employed by the Trust • Ensure excellent verbal and written communications are applied at all times • Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices • Provide technical support for the Trust's healthcare applications • Ensure appropriate and up-to-date documentation is maintained at all times • Adhere to the Trust's internal processes and procedures • Flexibility to travel and move equipment between the Trust's sites • Complete desk and equipment moves • Assist colleagues and drive positive team work • Assist and mentor Service Desk colleagues • Identify areas of improvement • Act as resource for Projects when required | |