Technical Services Analyst

Role: Technical Services Analyst (2nd line Infrastructure)

Location: Luton (with option to work 3 days from home after probation)

Salary: 38,000 - 42,000 + a comprehensive range of Employee Benefits

Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills in VMWare and / or M365.

Why Apply: This role joins a busy, friendly team providing infrastructure support across large estate of 3000 Users.

The Role:

• To respond to tickets, investigate, diagnose and resolve infrastructure alerts and issues around M365, Exchange online and Citrix related queries.
• Support sys admin projects, including Exchange online, M365, SCCM, Intune etc.
• Provide excellent customer service to all Users of the service.
• Create and maintain relevant technical documentation and knowledge articles.

The successful candidate will be able to demonstrate:

Essential:

• 2+ years' 2nd line infrastructure / Windows server support and admin experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre / Endpoint Manager, Intune. Active Directory admin.
• Exceptional customer service skills.
• Strong written and verbal communication skills.
• Eagerness to learn any new technologies.
• Great team player experience

Desirable skills include:

• VMWare
• Monitoring tools
• Mobile device management