2nd Line Support Technician

Aspire Recruitment is working in partnership with this local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working.

The Role:

• Reporting to the Service Delivery Manager
• Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations.
• Single point of contact with the customer
• Maintaining ownership of the original fault
• Providing timely updates, ensuring the fault is assigned the correct level of priority and attention.
• Demonstrating the ability to troubleshoot and resolve complex issues
• Complete initiative-taking works, including but not limited to Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score.
• New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works.

Skills:

• Natural aptitude for troubleshooting and problem solving
• Excellent knowledge of Microsoft Windows Server
• Good knowledge of Hyper-V and VMware ESX
• Strong knowledge/experience of troubleshooting networking protocols and technologies
• Good Knowledge of backup and DR services (Backup Exec, Datto, Azure)
• Experience in managing Cisco switches and routers.
• Strong time management and self-motivation skills

Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.