Senior Desktop Support

Are you an experienced Senior Desktop Support professional looking for an exciting opportunity in London? Our client, a global investment management firm, is seeking a dynamic individual to join their team on a 6-month contract. With a commitment to delivering exceptional client service and fostering a healthy world, our client takes an active and engaged investment approach. As part of their team, you will have the chance to contribute to their global support network and play a lead role in handling escalations and VIP queries.

Responsibilities:

Be part of a premier support function, providing excellent client service, ownership, innovation, and technical expertise.Serve as a concierge to the business, taking ownership of issues impacting their ability to function and providing guidance and support.Act as an escalation point for the team, collaborating with key stakeholders to drive improvements and changes in the Workplace Technologies environment.

Key Tasks:

Ensure information risk is managed effectively, escalating observed situations as necessary.Collaborate closely with the Production Support Manager to deliver Workplace Support Services.Provide task management for the team, ensuring appropriate resourcing to meet objectives.Conduct regular systems health checks and report on findings.Provide out-of-hours and weekend support as needed.Follow and contribute to support standards, including problem-solving, communication, and fault reporting.Liaise with business staff, IT shared services, and project teams as necessary.Maintain knowledge of technology and business processes related to your responsibilities.Produce timely reporting and management updates.Engage with product vendors to log and resolve issues and enhance knowledge.

Personal Competencies:

Adaptability to new technologies and a flexible attitude towards work activities.Strong communication skills, both verbal and written, to effectively engage with business and technology stakeholders.Customer orientation, understanding and exceeding user and client needs.Commitment to continuous improvement and learning.Excellent technical aptitude and literacy.Strong team player with a willingness to support team members.Proactive problem-solving approach and ability to work under minimal supervision.Excellent planning, organisation, and time management skills.Delivery focus, able to work under pressure and meet tight deadlines.Tenacity and perseverance in the face of obstacles.

Skills:

Windows OS Administration.Mobile Device Administration.Technical skills in an Investment Banking Environment supporting Traders and Dealers.

If you have the skills and experience required for this role, please apply with an up-to-date CV. While we strive to provide feedback within 48 hours, please note that if you haven't heard from us, your application was not successful. However, we will keep your details on file for future opportunities.

At Pontoon, we are passionate about improving everyone's chance of being part of the workplace. We value diversity and inclusivity, appreciating individuals of all backgrounds, beliefs, and identities. Join us in an inclusive environment that showcases your talents and helps you thrive. Apply now and be a part of something great!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.