Digital Support Apprentice

Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team.

FULLY REMOTE POSITION

Job Title: Digital Support Apprentice
Pay: 13,000 per annum
18 Month Apprenticeship with a view of a full-time permanent position upon completion
Hours: Monday - Friday 09:00am - 17:30pm

Location - Remote

Level 3 Digital Support Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided.

Main Duties include:

• • • Responding to technical support queries through a range of communication channels.
    • Identifying customer needs and assist them in using specific features.
    • Analysing and reporting data to diagnose product malfunctions and providing feedback to relevant teams.
    • Conducting analyses on requests, responses, and feedback to identify trends and understand client pain-points.
    • Transforming complex data into understandable insights.
    • Contributing to the ongoing improvement of your team's processes.
    • Resolving a range of issues using suitable tools and technologies.
    • Assisting new clients with onboarding, training, and certifications.

Qualifications and Key Skills:

• Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable
• Good communication skills
• An interest/passion it IT/computing
• Self-motivated, professional and enthusiastic

If you are interested in the role and believe this is something for you please click apply with CV below.

randstaddigitalapprenticeships

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.