Technical Support Advisor - Grad Level Opportunity

Are you technically minded and keen to start a career within a tech focused position? Do you have previous experience within customer service? Are you keen to join a company with a great culture and team environment?

Think Specialist Recruitment are delighted to be working with a dynamic and successful business based within the Watford area. This opportunity would suit someone who has an interest in technology, has strong communication skills with a good customer focus, and someone who enjoys working within a team.

Monday - Friday - 8:30am - 5pm - Hybrid working after training

Salary - 24,600 with a benefit of having this reviewed every 6 months

Some of the duties will include:

• Handling customer requests over the phone, email, chat and WhatsApp
• Resolving support requests by investigation, fault-finding, problem-solving and troubleshooting
• Creating an audit tail of support requests on the CRM system
• Liaising with mobile network providers
• Providing a great level of service
• Assisting internal and external teams with any queries
• Working well as part of a team

The suitable candidate:

• Strong communication skills both written and verbal
• Able to understand, diagnose and assist in a busy support environment
• PC literate including Word, Excel and email
• Great organisational skills
• Previous customer service experience
• Must be local to Watford to be able to commute to the office
• An interest in technology would be beneficial

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support