IT Support Engineer (1st / 2nd line)

IT Support Engineer (1st /2nd line)

Overview

We are looking for an enthusiastic and reliable IT Support Engineer, based in Birmingham, to join a busy and supportive technology team on a 3-month contract.

This position is ideal for someone with a strong understanding in 1st line support and some exposure to 2nd line tasks, who is excited to learn, develop new skills, and contribute to a friendly, collaborative environment.

You will be the first point of contact for technical issues, providing professional and efficient support across hardware, software, and user queries. The role suits someone with a proactive approach, strong communication skills, and a genuine passion for IT.

Key Responsibilities

• Act as the first point of contact for IT incidents and service requests
• Provide remote and deskside support for laptops, desktops, and mobile devices
• Troubleshoot hardware, software, and network issues
• Log and manage tickets through the service desk system
• Support users with Windows OS and Microsoft 365
• Manage user accounts and permissions via Active Directory
• Escalate more complex issues to 2nd line support when necessary

Skills & Experience

• Experience in IT Support
• Strong understanding of Windows desktop and Microsoft 365
• Knowledge of Active Directory user and group management
• Familiarity with remote support tools (RDP, TeamViewer, LogMeIn, etc.)
• Basic networking and troubleshooting knowledge
• Understanding of Azure or cloud environments (advantageous, not essential)
• Excellent communication and customer service skills
• Positive attitude, attention to detail, and a strong willingness to learn

The Benefits

• Supportive, team-oriented working environment
• Exposure to a range of systems and technologies
• Genuine opportunity to develop technical skills and progress your IT career

If this role sounds like a good fit, it would be great to hear from you!