2nd Line Support Engineer

Job Title: 2nd Line Cloud Support Engineer (Microsoft Stack)
Location: Wimbledon, London
Employment Type: Full-Time / Permanent

About the Role:
My client are looking for an experienced and proactive 2nd Line Cloud Support Engineer with a strong background in Microsoft technologies to join their growing IT team in Wimbledon. This is a client-facing role where you ll support a variety of cloud-based environments, primarily Microsoft 365 and Azure, while also handling networking, security, and automation tasks.

Key Responsibilities:

• Provide 2nd line support for cloud-based infrastructure and services, primarily within the Microsoft ecosystem (M365/Azure)
• Troubleshoot and resolve issues related to SharePoint Online, Teams, Exchange Online, and OneDrive.
• Manage and respond to compromised account incidents, including investigation and remediation.
• Support the implementation and management of Azure Conditional Access Policies and Multi-Factor Authentication (MFA).
• Collaborate with the networking team to resolve issues related to firewalls, routing, and general network connectivity in a cloud/hybrid setup.
• Use PowerShell to automate tasks, run diagnostics, and manage environments efficiently.
• Liaise with clients and stakeholders, translating technical issues into clear, business-friendly language.
• Contribute to documentation, knowledge sharing, and process improvement initiatives.
• Occasionally assist with project-based work such as migrations or security audits.

Essential Skills & Experience:

• Proven experience in a 2nd line support or similar technical role.
• Solid knowledge of Microsoft 365 services, particularly SharePoint Online.
• Experience dealing with account security breaches and recovery processes.
• Familiarity with Azure Active Directory and Conditional Access Policies.
• Networking experience, particularly with firewalls, VPNs, and DNS/DHCP configurations.
• Proficient with PowerShell scripting for task automation and system management.
• Strong communication skills and experience interacting with business stakeholders.
• Ability to work both independently and as part of a team in a fast-paced environment.

Desirable:

• Microsoft certifications (e.g., MS-700, AZ-104, or Security-related).
• Experience with endpoint management tools like Intune.
• Exposure to broader business operations and understanding of how IT impacts business performance.

Benefits:

• Competitive salary and performance-based bonuses
• Training & certification opportunities
• Pension scheme and holiday package
• Collaborative, friendly team environment