Service Delivery Manager

Service Delivery Manager MSP
Brighton, BN1 (primarily on-site, 1 day hybrid)
£50,000 - £55,000 plus benefits

My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.

They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.

What you ll be doing

• Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support
• Driving improvements in service delivery processes, performance, and client satisfaction
• Working closely with the Operations Manager and wider leadership team to influence strategy and growth
• Managing and reporting on KPIs, SLAs, and service metrics
• Ensuring best use of tools and systems, including the ConnectWise suite
• Building strong relationships with clients and acting as a trusted point of contact

What We re looking for

• Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world
• Strong people leadership skills with a values-driven approach
• Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
• Someone who thrives on building teams, improving processes, and delivering excellent client service

Why Join My Client?

• Be part of a growing MSP with a reputation built on long-term client partnerships
• A leadership role with real influence and visibility
• Supportive, close-knit culture where face-to-face collaboration matters
• Competitive salary (£50k+ depending on experience)
• Pool car available for client visits

If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this advertisement.