IT Trainer

Job Title: IT Trainer

Location: Sharston, M22 4SN

Salary: £40,000 per annum

Job type: Full time, Permanent

About Us:

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

The Role:

We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources.

Responsibilities:

Training Delivery & Design:

• Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels.
• Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles.
• Support and deliver the IT systems element of the firm's graduate and induction training programmes.
• Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides.
• Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions.
• Maintain and regularly update training materials to reflect system changes, upgrades, and best practices.
• Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs.
• Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs.
• Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm.
• Liaise with the IT department to ensure training aligns with new system releases and process updates.
• Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content.
• Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement.
• Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS).

Person Specification:

Key Skills & Attributes:

• Strong presentation, facilitation, and interpersonal skills.
• Ability to communicate complex IT concepts in a clear and approachable manner
• Skilled in creating engaging, easy-to-follow learning resources.
• Highly organised with excellent time management and attention to detail
• Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams.
• Passionate about digital learning, innovation, and continuous improvement.

Experience & Qualifications:

• Experience delivering IT systems training within a professional services or legal environment (essential).
• Proclaim case management system experience (highly desirable).
• Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar).
• Experience supporting graduate or induction programmes (desirable).
• Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential).
• Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential.

Salary & Hours:

• Salary of £40,000 per annum
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.

Benefits:

Hybrid Working - 3/2 hybrid working pattern after probation.

23 Days Holiday - Rising to 26 days, plus bank/public holidays.

Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.

Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.

Recruitment Process:

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

Please click APPLY to be redirected to our website to complete your application.

Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.