Returns Administrator

Returns Administrator
£22,000 - £27,000

• Guildford, Surrey (Central), Onsite 5 days a week
• Macbook; health care; pension; run club; soft drinks; fresh fruit; social events; and great coffee!

This isn't your typical warehouse role. We're looking for a detail-driven, highly organised person who takes pride in accuracy and efficiency. If you're methodical, proactive, and enjoy creating order out of chaos, this could be the perfect next step for you.

My client are a fast-growing e-commerce tech hardware supplier. We power the distribution of some of the biggest networking and smart home brands, shipping thousands of products each month through our own platform and major online channels. Our customers get next-day delivery, a smooth buying experience, and even a personal video of their order being packed. Why? Because we care about doing things properly, all the way through to the returns process.

What you'll be doing
You'll be at the heart of our returns operation, ensuring every product that comes back into the warehouse is processed quickly, accurately, and with care. You'll be responsible for:

• Logging, inspecting, and testing returned hardware
• Accurately updating return records in our system
• Identifying faults or damage and categorising returns appropriately
• Coordinating with our customer support team
• Organising replacements/refunds from our suppliers for faulty products
• Maintaining a tidy, well-organised returns area
• Spotting patterns or recurring issues and suggesting process improvements

No previous experience in returns or distribution? No problem. If you've got the right mindset, we'll teach you everything you need to know.

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Private medical insurance
• Store discount

The ability to commute to Guildford 5 days a week is a must.

If you are interested, please apply.