2nd Line Support Engineer

Are you an experienced IT support professional who thrives on solving complex technical challenges? We're looking for a hands-on Second Line Support Contractor to help deliver fast, effective technical support to around 500 users across multiple sites.

You'll be joining a Technical Services Team, working closely with Service Desk, Desktop Support, and Technical Services colleagues to reduce a backlog of service requests and incidents.

• Diagnose and resolve second-line incidents and service requests.

• Fix access and configuration issues across key systems, including SharePoint, Hive, and Microsoft 365.

• Troubleshoot connectivity problems (Wi-Fi, VPN, docking stations).

• Provide expert support for Microsoft 365 apps such as Teams, OneDrive, and Outlook.

• Review and triage suspected phishing emails.

• Build, configure, and replace Windows 11 laptops for new starters and existing users.

• Enrol and manage laptops and mobile devices in Microsoft Intune.

• Support hardware setup - from monitor swaps to cable management.

• Proven experience in second-line desktop or field support.

• Strong hands-on knowledge of:

  • Microsoft 365 (Teams, OneDrive, SharePoint, Outlook, Power BI)

  • Microsoft Entra ID / Azure AD

  • Microsoft Intune (device & mobile management)

  • Windows 10/11 configuration and troubleshooting

• Confidence diagnosing hardware, connectivity, and access issues.

• Familiarity with ITSM tools.

• Excellent communication and customer service skills.

• A proactive, pragmatic approach - able to work independently and deliver at pace.

Interested? Please send your CV for immediate consideration.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.