Application Support Team Lead

Application Support Team Lead

• Application Support Team Lead
• Leeds, West Yorkshire (x3 days per week in the office)
• £48,000 to £52,000 per year
• Plus excellent company benefits and incentives

The Opportunity:

ISR are recruiting for an Application Support Team Lead on behalf of a multi-national technology company with their UK head office based in central Leeds.

The role will involve leading a small team consisting of x1 Application Engineer and x2 Application Testers, conducting 1-2-1 s, performance reviews and personal improvement plans.

You will also act as an escalation point for the team, assisting in both the support and deployment of applications.

The ideal candidate will be someone with management experience (managing BAU tickets and project related resource requirements) who is ok with being hands on 30-40% of the time. Someone with DevOps background would be ideal. Technical experience with Azure DevOps, TSQL, SQL Server, ITIL incident and problem management, PowerShell, IIS, custom application deployments.

Skills and Experience

• Proven experience leading a team of IT professionals conducting 1-2-1s and performance reviews
• Extensive experience in application support, troubleshooting and deployment
• Knowledge of the following technologies:
  • Microsoft SQL Server & TSQL
  • PowerShell, Scripting & Automation
  • Microsoft IIS
  • MCSE or MCITP certifications (highly desirable)
• Some knowledge of security standards and ITIL practices

Role and Responsibilities

• Supervise, mentor and identify training needs for the application support team
• Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs)
• Assist in logging, investigating, and rectifying all application-related incidents, problems, and changes on the customer's supported systems
• Oversee and execute application deployments, bug fixes and implement changes in both Production and Non-Production environments
• Monitor business-critical services and applications effectively, identifying areas for improvement and implementing preventative maintenance interventions

Applications:

Please contact James here at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology?