Service Desk Analyst with Cloud Training

Superb IT Support Role With Fast-Track Cloud Progression Cardiff, South Wales (full time on-site initially)
£30k £33k + Bonus + 25 Days Holiday + Training Plan

Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out!

Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients but you won t stay as 1st / 2nd Line Service Desk Engineers for long. You ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You ll be mentored, trained, and guided into Cloud roles this is the springboard.

What you ll do:

• Be the first port of call for customer IT issues (hardware, software, Microsoft 365).

• Help manage user accounts in Microsoft 365 & Azure Entra.

• Support with basic Azure queries you ll learn the rest on the job.

• Get involved in daily checks, ticketing, troubleshooting, and more.

What we re looking for:

• 1st Line support experience (or similar IT role).

• You must already be able to show a genuine interest in Cloud tech you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study

• Good communication and problem-solving skills.

What you ll get:

• Fast-track Cloud career progression with a personal training plan.

• Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)

• £28k £31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols.

This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).

If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!