Service Designer

Role: Service Designer

Location: London (Remote)

Duration: 6 Months

Day rate: 490 via Umbrella

Are you a thoughtful, intuitive designer who brings care, clarity, and calm to complex service challenges? We're looking for a Service Designer with strong NHS experience to help shape kinder, more seamless journeys for patients and frontline teams.

In this role, you'll gently untangle service issues, understand needs in depth, and bring people together to reimagine how care could flow in a more supportive and human way.

What you'll be doing

• Exploring current services to uncover pain points, unmet needs, and the root causes of service failures.
• Facilitating collaborative, creative workshops with clinical teams, operational staff, and service users.
• Designing future-state journeys, concepts, and system improvements informed by research and lived experience.
• Developing prototypes-service rehearsals, walkthroughs, and low-fidelity wireframes-to bring ideas to life.
• Producing clear, elegant service blueprints, frameworks, and guidance to support delivery into live environments.

What you'll bring

• Strong experience in service design, ideally within large, complex environments.
• NHS experience is essential, with an understanding of pathways, governance, and frontline realities.
• Confidence facilitating groups and creating safe, open spaces for honest discussion.
• A thoughtful, people-centred approach, with an eye for detail and a natural ability to communicate with warmth and clarity.

If you're inspired by designing services that truly care for the people who use and deliver them, we'd love to hear from you.