Service Desk Analyst

IT Service Desk
145 Per Day, Inside IR35
On-Site
3 Months Contract
Cardiff

Your new company
A great organisation based in Cardiff.

Your new role
This is a hands-on role, providing 1st line support in a busy environment. You'll be part of a small, collaborative team, helping to manage incoming requests, troubleshoot issues, and escalate where necessary.

What you'll need to succeed

• Provide 1st line technical support across Windows, Citrix, M365
• Manage and triage service requests via portal, email, and phone
• Troubleshoot common issues such as connectivity problems and password resets
• Escalate complex issues while maintaining clear communication with users
• Use remote tools and team screen sharing for investigation and resolution.
• Work on-site full-time in a South Wales location
• A car and a licence is recommended due to the site location

What you'll get in return
145 Per Day

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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