NOC Radio and Network Services Support Engineer RF Berkshire

NOC Radio and Network Services Support Engineer RF Berkshire

Looking for a strong NOC Radio and Network Services Support Engineer to provide supervision 24 hours a day to help monitor and manage our customers' infrastructure. The NOC Radio and Network Services Support Engineer will resolve issues, remotely and in the field, and more importantly take preventative steps to ensure many issues do not occur. We are seeking individuals who are knowledgeable, energetic, keen to learn and have a positive can-do attitude.

Key Responsibilities
Actively monitor and manage customer systems in accordance with contracted obligations
Diagnose and resolve technical hardware and software issues
Respond to requests for technical assistance in person, via phone or electronically via web portal
Follow standard service desk procedures along ITIL methodology
Maintain and monitor project schedules and reporting
Identify and escalate incidents where required

Candidates should ideally be qualified in or have demonstrable experience in some of the following technologies:
Electronic and electrical engineering
Wireless technologies
Radio Frequency
Competent in the use of computers; PC and Servers 2 Competent in Microsoft applications; Word, Excel, Powerpoint, Microsoft Projects and Outlook
Knowledge of the Mobile Wireless Communications Industry including GSM/UMTS/4G/5G/Tetra/UHF/VHF
Deployment and configuration of network management system software
Service desk practices and requirements