IT Support Technician (1st & 2nd Line Support)

IT Support Technician (1st & 2nd Line Support) Altrincham Up to £30,000doe

One of the UK s leading manufacturing and wholesale businesses has an opportunity for a 1st/2ndline IT Support Technician to join their growing, ambitious team who are undergoing a large period of growth and transformation.

If you have two years 1st/2nd Line IT support Technician experience and want to be a central part of a business s growth plans, where you can help to deliver exceptional 1st/2nd line IT support then please apply today!

Benefits & Perks

33 days holiday (including bank holidays), plus your Birthday off, pension plan, personal development opportunities, internal recognition scheme, on-site free parking and the chance to be part of a growing, ambitious team

The Role

• As an IT Support Technician, you ll be providing 1st and 2nd line support to end users and working on business platforms
• You ll work closely with regional teams, support IT administration tasks, and contribute to project delivery
• This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies
• You ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We ll support you with training and development to help you succeed and grow.

Duties

• Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems
• Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms
• Administer Microsoft Intune, Apple Business Manager, and Office 365
• Support server and network troubleshooting
• Assist with IT projects and system improvements
• Maintain accurate records in the ITSM tool
• Occasionally visit other sites (full UK driving license required)

Skills & Experience

• Minimum 2 years in a similar IT support role
• Strong customer service and communication skills
• Experience working to KPIs and SLAs
• Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage
• Familiarity with cloud technologies and security awareness

For further information about this opportunity please email your cv to LISA

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more!