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Desktop Support Engineer

Posted: 04/12/25
Recruiter:Adecco
Reference:3040687796
Type:Permanent
Disciplines: Systems Engineer
Salary:£31,000 - £33,000 Annual + perm benefits
Location:Salisbury, Wiltshire
Description:

Desktop Engineer
Location: Salisbury (On-site, 5 days a week)
Salary: 31,000 - 33,000

A leading consultancy organisation is currently looking to recruit a Desktop Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication.

Key Responsibilities

  • Resolve second-line incidents within defined SLAs
  • Complete user requests in a timely manner
  • Maintain escalations at less than 2% per month
  • Achieve CSAT scores of 4.5/5 or higher for incidents handled
  • Communicate proactively with Service Desk and L3 teams
  • Deliver project tasks within agreed timescales

What We're Looking For

  • Hands-on experience with Microsoft Windows 10/11 and Intune
  • Solid understanding of desktop and laptop hardware
  • Basic administration knowledge of SCCM (MECM) and Active Directory
  • Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi)
  • Familiarity with security tools, especially disk encryption using BitLocker

Recruiting now