IT Support Technician

My client, a leading organisation, is seeking a proactive IT Support Technician to join their dedicated IT support team. This is a fantastic opportunity for someone with strong technical knowledge and a customer-focused attitude to play a key role in delivering first-class IT services across multiple school sites.

• Provide first- and second-line technical support via the helpdesk, remotely and in person.
• Diagnose and resolve hardware and software issues across Windows-based environments.
• Support and maintain IT infrastructure including servers, networks, and peripherals.
• Install and configure operating systems, software, and devices.
• Assist in implementing new technologies and processes under the direction of the IT Technical Manager.
• Maintain accurate records and ensure service requests are resolved in line with SLAs.
• Actively contribute to safeguarding and health & safety compliance across sites.

• Ideally Microsoft-certified, or working towards certification.
• Strong understanding of Microsoft operating systems, Microsoft 365 administration (including use of PowerShell), and general networking principles.
• Practical experience with hardware fault-finding and software installation.
• Excellent communication, organisation, and problem-solving skills.
• Calm, methodical, and able to work under pressure in a busy environment.
• A flexible, team-focused attitude with a commitment to ongoing professional development.
• Car and full driving license

• Familiarity with Fortinet networking technologies.
• Experience within an educational or multi-site IT environment.

• Competitive salary and benefits package.
• Opportunities for professional development and Microsoft certification.
• Supportive, collaborative working environment within a well-established organisation making a positive difference in education.