3rd Line Citrix Support

Role: 3rd Line Citrix Support

Location: London / Croydon with occasional travel to Farnborough

Duration: 3 Months with potential to extend

Day rate: 425 Umbrella Only

Minimum of 5 years UK residency required

Role Description:

Accountable for the day-to-day support and running of client's Citrix estate

Responsibilities:

• Maintain and support Citrix infrastructures, (CVAD 2402 LTSR and CVAD 2507 LTSR)
• Provide 3rd level support to Windows 10/11 and Windows 2016/19 and Windows 2022/25 platforms
• Experience of maintaining and implementing Hyper-V and SCVMM
• Maintain and support Citrix Netscaler hardware appliances
• Maintain and support Citrix Storefront
• Maintain and support Citrix Provisioning Server.
• Good knowledge of PVS versioning and updating Citrix Images.
• Good knowledge of MS SQL Server and applying SQL patches.

Qualifications and Experience:

• CCA certified or higher on XenApp or XenDestkop
• Working environment experience:

o XenApp

o Xendesktop

o SCCM/Manage Engine

o Windows 10/11 and Server 2016 - Current

• Familiar with virtualisation platforms (Hyper-V)
• Practical experience of medium size (and larger) client server environments
• Ability to troubleshoot 3rd line support issues
• Experience of backup and change management processes
• Familiar with a working knowledge of MS Office, O365 and Visio

• Experience of and applies skills and experience to new situations
• Excellent written and oral communications skills and able to Communicate at all levels, technical and non-technical
• Able to prepare and deliver management briefings
• Logical and rational approach to problems
• Able to gather and analyse information
• Good documentation skills
• Able to understand and articulate complex ideas
• Able to determine service impacts and risks