Senior Business Analyst- Professional Services operations(PSA tool)

About the Role

We're looking for a Senior Business Analyst with deep expertise in Salesforce, Professional Services (PSA tool), Kantata SX, and Napta to support and enhance our Professional Services operations. You'll work closely with cross-functional teams - including Product, Engineering, and Operations - to analyse business needs, refine user stories, and drive improvements across our project and implementation workflows.

This is a hands-on, cross-functional role requiring a blend of strategic insight and detailed execution. You'll act as the bridge between business stakeholders and technical teams to ensure scalable, efficient, and impactful solutions.

Key Responsibilities

• Partner with business and technical teams to gather, document, and prioritise requirements.
• Support process optimisation within Professional Services, including PPPM, resource management, project financials, and implementation workflows.
• Configure Salesforce (custom objects, flows, validation rules) and collaborate on enhancements in Kantata SX, Napta.
• Translate business requirements into clear, actionable user stories for agile development.
• Drive documentation in JIRA and Confluence, including workflows, process maps, and release notes.
• Support data validation and integrations between Salesforce, Kantata SX, and related systems.

Qualifications

• 5+ years of experience as a Business Analyst, including 2+ years with Salesforce, PSA tool, Kantata SX, and Napta(Mandatory).
• Strong knowledge of Professional Services and Project Portfolio Management processes.
• Proficiency in tools like JIRA, Confluence, Excel, and Lucidchart/Visio.
• Excellent communication and stakeholder management skills.
• Strong analytical mindset and attention to detail.

Bonus Skills

• Experience with NetSuite, Workday, or Zuora .
• Familiarity with API integrations, basic SQL, or data validation.
• Background in SaaS or consulting organisations.
• Certifications such as Salesforce Administrator, CSPO, or CBAP/CCBA .

How to Apply:

Send your CV only if you have these skills, highlighting Business Analyst experience with Salesforce and Professional Services operations, PSA tool